[#8063] Loading error

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State: more information
Open
Date:
2016-03-21 17:27
Priority: more information
3
Submitted By:
Timothy Verstynen (tverstynen)
Assigned To: more information
Nobody (None)
Hardware: 
PC
Product: 
None
Operating System: 
Linux
Component: 
None
Version: 
None
Severity: 
None
Resolution: 
None
Summary: more information
Loading error

Detailed description

I get Access Violation errors in both Linux (Ubuntu 15.04) and Mac (10.9.5) versions of both the Feb & March downloads when trying to start SurfIce. The violation error reported in Ubuntu is (gdk_gl_context_share_new_usefpglx context creation failed.). No clear error is reported when trying to open in Mac except that it's an Access Violation.

Response

Message

Date: 2016-03-22 20:28
Sender: Chris Rorden

1.) You Ubuntu problem sounds the same as what was reported on the MRIcro jiscmail mailing list, which was resolved by having the user update their graphics drivers. If this fails you will want to post the results from these commands "lsb_release -a" and "uname -a", I list examples at the bottom of this post.

2.) I have run this software on many OSX computers, with OSX 10.7 and later. However, it does require a reasonable discrete GPU or integrated graphics card. The bottom end GPU I have tried is the 2010 MacBook NVidia 320. It works really well on Haswell or later OSX computers. If you want more help I need more details on your comptuer, which you can get by creating a text file with the terminal command "system_profiler > test.txt" and then copying the "Graphics/Displays" section I show below. Make sure you download the "OSX.zip" file for your Mac.

3.) The downloads include two versions of my software. The "Old" version only requires OpenGL 2.1, while regular version requires OpenGL 3.3 CORE. If your computer can support it, the latter is better.




lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.1 LTS
Release: 14.04
Codename: trusty

uname -a
Linux chris-VirtualBox 3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

--------- OSX example ---------
Graphics/Displays:

Intel Iris:
Chipset Model: Intel Iris
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel (0x8086)
Device ID: 0x0a2e
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: Retina LCD
Resolution: 2560 x 1600 Retina
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

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Changes:

Field Old Value Date By
New Message2016-03-22 20:28crlab